Webinars - terms and conditions

Places on all webinars must be booked and paid for in advance.

You will receive confirmation of your booking and joining instructions for Zoom via email.  In the unlikely event that you do not receive these or if you have a query regarding your booking, please contact us on 01473 890089 between 8.30am and 5.30pm Monday to Friday.

Places are non-refundable unless the webinar is cancelled. 

Suffolk Wildlife Trust reserves the right to cancel a webinar and, in these circumstances, will fully refund your payment.

Applications to transfer to an alternative webinar will be considered at Suffolk Wildlife Trust’s discretion and may result in the place being cancelled without refund if an alternative webinar cannot be found.

All webinars will run subject to a minimum number of attendees.  The decision as to whether the webinar goes ahead is usually made one week in advance of the event; you are, therefore, strongly advised to book before this time.

Circumstances may require that presenters change from those named.  Provided a presenter of equal standing is secured, participants will not be notified in advance.  Refunds will only be given in the unlikely event that a replacement presenter is unavailable.

Our webinars are designed to be informative, friendly and fun.  Please note that while you may finish the webinar with some expertise, they do not count towards any formal qualification unless otherwise stated. 

We do offer accredited courses; please see website for details. www.suffolkwildlifetrust.org/wildlearning

Data protection and privacy

The contact details supplied will only be used for administrative purposes relating to the booking.  Credit card details are not stored and personal details will not be shared with third parties.  We will only contact you about Suffolk Wildlife Trust events if you have opted in to receive this information.  Please also refer to Suffolk Wildlife Trust's privacy policy.