Places on all events and activities must be booked and paid for in advance, unless otherwise stated.
You will receive confirmation of your booking and further information (where applicable) by email. In the unlikely event that you do not receive these or if you have a query regarding your booking, please contact us on 01473 890089 between 8.30am and 5.30pm Monday to Friday.
Places are non-refundable unless the event or activity is cancelled by the Trust.
Suffolk Wildlife Trust reserves the right to cancel an event or activity and, in these circumstances, will offer a full refund.
All events and activities will run subject to a minimum number of attendees (except Badger hide and Bernard’s hide bookings).
In the event that Suffolk Wildlife Trust has to cancel an event or activity due to low numbers, extreme weather conditions or other circumstances beyond our control, we will inform you at the earliest opportunity and will offer a full refund.
Accessibility
We are committed to ensuring that our events and activities are accessible for everyone. Please contact us on 01473 890089 between 9am – 5.30pm Monday to Friday if you have any specific needs or requirements.
Health and safety
All events and activities for young people, families and children will be led by a member of Suffolk Wildlife Trust staff or trained key volunteer (except Badger hide and Bernard’s hide bookings). All Suffolk Wildlife Trust Engagement staff and key volunteers have an enhanced DBS certificate and have undertaken safeguarding training. Suffolk Wildlife Trust has a health and safety policy, a safeguarding policy and a behaviour policy which are available on request.
First aid
Suffolk Wildlife Trust Engagement Officers are trained in first aid.
Weather
Events and activities will take place in all weather conditions unless deemed unsafe. Please ensure that you dress appropriately for the weather with suitable footwear.
Dogs
Please note that unless otherwise specified dogs are not normally allowed at events.
Mobile phones and other electronic communication devices
No child or young person is permitted to use mobile telephones or other electronic communication devices during sessions (with the exception of planned sessions in which use of mobile telephones or other electronic communication devices is an integral part of those sessions, for example photography courses or geocaching sessions) or at breaks or lunchtime. Mobile telephones and other electronic communication devices brought to a session by a child or young person are to be left in the individual’s bag in the centre (where appropriate) at their own risk. Suffolk Wildlife Trust cannot take responsibility for any loss or damage to personal belongings.
If you are taking photos of your child during sessions, please be careful not to include any other children.
Data protection and privacy
The contact details supplied will only be used for administrative purposes relating to the booking. Credit card details are not stored and personal details will not be shared with third parties. We will only contact you about Suffolk Wildlife Trust events if you have opted in to receive this information. Please also refer to Suffolk Wildlife Trust's privacy policy.
Unaccompanied sessions
Due to Ofsted exemption requirements, at each of our sites, we are only able to offer a maximum of 14 sessions a year for unaccompanied children under the age of 8. Therefore, please make sure you check your child meets the age requirements for the session you are booking them onto.